What’s the best way to manage customer feedback?

Des Traynor (Founder & Chief Strategy Officer at Intercom)
5 mistakes we all make with product feedback

Treat every clustering of feedback that you see as a hypothesis, and then don’t build it, verify it. Don’t assume users request the right features: It’s essential to abstract a level or two above what’s requested, into something that makes sense to you, and benefits all your customers.