What’s the best way to manage customer feedback?

David Sacks (CEO at Zenefits)
New Sales Models – David Sacks, Founder and CEO of Yammer – YouTube

Don’t listen to idiosyncratic feedback, make sure that lot’s of customers want it. Make sure that feedback goes toward the product you have, not the product they want. Be careful not to overindex for the buyer, you need to create value for the end-user.