What’s the best way to manage customer feedback?

Fred Wilson (Co-Founder and Partner at Union Square Ventures)
Continuous Feedback – AVC

Companies are using simple web tools to get continuous feedback on their performance. They are using this kind of approach to do performance reviews of everyone in the organization, they are using this kind of approach to get feedback from their customers, and they are using this kind of approach to get feedback from their Board, investors, and advisors. This makes a ton of sense. Startups are rapidly changing systems. If you use an annual review… (read more)