What’s the best way to manage customer feedback?

Fred Wilson (Co-Founder and Partner at Union Square Ventures)
Getting Feedback and Listening To It – AVC

People tell you what they think you want to hear. That you are so smart. That you are so successful. They suck up to you. And it goes to your head. You believe it. I am so smart. I am so successful. You have to get out of that mindset because it is toxic.