What’s the best way to improve customer experience?

Sangeet Paul Choudary (Founder at Platform Thinking)
Reverse Network Effects: Why Scale Threatens Today’s Social Networks

As networks scale, the value for users may drop for several reasons: 1. Connection – new users joining the online community may lower the quality of interactions and increase noise/spam through unsolicited connection requests. 2. Content – personalization of the user experience. Reverse network effects set in if the content curation and personalization systems don’t scale well. 3. Clout – the network may get inadvertently biased towards early use… (read more)