What’s the best way to scale your organization?

Ben Horowitz (Co-Founder & Partner @ Andreessen Horowitz)
Taking the Mystery out of Scaling a Company – Ben’s Blog

When an organization grows in size, things that were previously easy become difficult. Still, if the company doesn’t expand, then it will never be much of a company, so the challenge is to grow and degrade as slowly as possible.

What’s the best way to scale your organization?

Ben Horowitz (Co-Founder & Partner @ Andreessen Horowitz)
CEOs Should Tell It Like It Is – Ben’s Blog

There are three key reasons why being transparent about your company’s problems makes sense: 1. Trust – Without trust, communication breaks. 2. The more brains working on the hard problems, the better. 3. A healthy company culture encourages people to share bad news. A company that discusses its problems freely and openly can quickly solve them. A company that covers up its problems frustrates everyone involved.

What’s the best way to scale your organization?

Fred Wilson (Co-Founder and Partner at Union Square Ventures)
Tech Ops As A Metaphor For Building, Running, & Leading A Company – AVC

Things that work well at small scale break at large scale – you need different people, processes, and systems as a company grows. You need to instrument your system so you can see when things are reaching the breaking point, well before they break. Overbuilt systems are hard to implement, manage, and scale

What’s the best way to reactivate your churned customers?

Jason Fried (Co-Founder & CEO at Basecamp)
Marketing Without Marketing: Why 37Signals Favors Customer Retention | Inc.com

The way I see it, I can spend a lot of time and money trying to persuade a bunch of newcomers to try Basecamp. Or I can spend a lot less effort helping current customers get more out of something they’ve already purchased and enjoy using.