Recognize that ideas you hear (as a Product Manager) are typically shorthand for problems and solutions. Usually, with a little abstraction, you’ll discover some real nuggets.
(h/t David Jackson in How to develop a culture of yes)
The less the customer pays, the more feedback they provide, and the less engaged they are (making their feedback worse). The best feedback — and least noisy feedback — is from your most engaged (and generally most profitable customers). The biggest risk of all is listening to all the wants/wishes/complaints from the free and low-value converts and ‘potential’ converts.
(h/t David Jackson in The biggest risk of freemium)